Innovative Shop Management
Do not fall prey to thinking in terms of "Appointments" or "Car Count". It so much more than that, but it doesn't have to be complicated.
SocketTime™
Maximize your shop without minimizing your CSI
Keep your gross profit by avoiding discounts or issuing coupons to fill your bays. SocketTime's is powered by creative logic and seamlessly integrates with your dealer website, customer portal, and service CRM and call center. Retain your customers better and maintain higher CSI scores, all thanks to SocketTime.
Flexible workflow
Realtime availability
Maximize your shop
Integrated Chat
Instant Message the Team, Individual or Group
SocketTime gives your entire team a better, faster way to communicate. Have you calculated the time cost of unnecessary in-person visits for estimates or additional information? Sure, it might be a two-minute walk to the parts department or the service drive, but it adds up. An average, mid-sized shop with 15 technicians, each working on between 8 and 10 cars per day results in approximately 16 HOURS of lost productivity PER DAY! Keep missing out on nearly $500,000 in lost production every year... or keep your team on task with SocketTime's Integrated Chat.
Multi-Point Inspection
Keep your team on the same page with realtime MPI's
Take control of your service department with SocketTime MPIs. It's been created to make the customer experience smooth and intuitive while streamlining the technician's process. It allows the tech to communicate easily with the service advisors, dispatch, and the parts department for accurate costs and time estimates. The customer is in control once they open their Inspection report, and added services update in real time to update scheduling and recalculate completion times, alerting dispatch which jobs have been displaced. Encourage the upsell without wreaking havoc on your shop's capacity.
Ever Think Your Scheduler Could Do This?
Reduce the software fragmentation.
SocketTime flows seamlessly between departments because it's built with customers, managers, service advisors, and parts advisors at the front of mind. Every feature and function of the cloud-based software is driven by the needs of the dealers who use it every day. It's completely customizable, and all of the features and operations can be adjusted by dealer group, individual rooftop, department, or individual permissions. SocketTime doesn't dictate how you run your shop -- you do. Our team will be with you every step of the way.
Features You Need and Want
Clean and Fluid
Fixed Operation Focused
Realtime Scheduling
True Capacity Scheduling
Intelligent Dispatching
Multi-Day Job Scheduling
Internal Chat
Self Adjusting MPI Approval
Photo Inspection Reports
Communication Boards
Adaptive Transportation Logic
Multi-Store Sibling Relationship
Upfront Recall Notice and Scheduling
Internal Recon Management
Integration Partners
Just the Beginning - Need an Integration Not Listed? Contact Us Today!
SocketTime is expanding rapidly to include major and minor integration partners to improve the ease of integration to your existing tools. This list isn't exhaustive, so if you have a particular need, reach out! Our integrations team can discuss your requirements and find a solution. SocketTime is built to modularly expand to the unique demands of your shop, not the other way around.
Don't miss your Sales Opportunities
Greet your customer with real-time status updates
Sales & Service work together to provide for each side of the house. When a customer has outgrown their current vehicle, send that opportunity to a sales professional in a timely manner. Using SocketTime's real-time status updates, know when a customer arrives that's been flagged for potentially upgrading while they're in. Use it to meet the customers' expectations to look at something different while they're in for service.
Realtime. Everywhere.
Online, Call Center, or in the Shop. It's all connected.
Never buffer or sandbag your shop's capacity, or leave a multi-day gap to create an artificial capacity constraint. SocketTime is live everywhere. Customizable to you and your shop, it allows you to optimize for your true capacity. This availability is what powers every entry point a consumer has to book. Be confident you can handle what's coming in tomorrow without under-booking. It's all true and real data.
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Maximize Both CP and Internal
Struggle sometimes between customer pay and managing the flow of recon through your shop? Don't. Use SocketTime to interlace CP with Recon without any disruption to either.
Its all powered by GAS™
How do you know which car is more important?
Besides the volume of the sales managers voice, sometimes it's difficult to decide which vehicle is most important for the shop to focus on. Not with SocketTime:RECON! Using a sophisticated algorithm dubbed GAS (Give-A-Sh!t) Rating, you never guess. Your team determines the weight of each of the metrics we use to calculate GAS including days in inventory, Days-On-Market, how many like vehicles you have in stock already, and more. There's no sense prioritizing the same 20-day-old 2020 Blue Sedan when you have eight more like it over a unique vehicle you could sell tomorrow if it was ready and available.
Online Algorithmic Scheduling
Photo Enabled MPI
Electronic Dispatching
Advisor Management Dashboard
Greeter with Entrance Photos
Recall Masters Integration
Internal Chat
Parts Counter Link
Internal Recon Managment
SMS/Text Confirmation System
Online Algorithmic Scheduling
Photo Enabled MPI
Electronic Dispatching
Advisor Management Dashboard
Greeter with Entrance Photos
Recall Masters Integration
Internal Chat
Parts Counter Link
Internal Recon Managment
SMS/Text Confirmation System
Online Algorithmic Scheduling
Photo Enabled MPI
Electronic Dispatching
Advisor Management Dashboard
Greeter with Entrance Photos
Recall Masters Integration
Internal Chat
Parts Counter Link
Internal Recon Managment
SMS/Text Confirmation System
All packages have a $2499 initial onboarding fee per rooftop which includes a dedicated onboarding account representative and two days of in-store training. Additional days are available for an additional fee.
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DMS Integration
2-Way SMS Texting w/ Customer
Video Enabled MPI
Hunter Alignment Integration
Advance Bay Specific Notification System
RFID Vehicle Tracking
Varies based on DMS
$350
$899
$199
$25/Bay*
$175/Scanner*
*Requires stable internet connection at installation location(s). SocketTime hotspots available for a monthly fee.
Competitive pricing that scales
All packages include the core scheduling logic, routing, and MPI system.
SocketTime pricing is developed to bring you the most comprehensive software suite at a competitive price. We don't believe in add-ons and sales tactics that nickel and dime you. Get everything needed to manage your shop including Online and Call Center Scheduling, Realtime Dispatch and Responsive MPI system along with Internal Recon management, out of the box.
There are additional enhancements to the core suite that can be turned on, however, but SocketTime packages have been created to work as-is for most shops.
