Shop Management Software
Online Scheduling, Repair Order Write Up, Dispatching, Multipoint Inspections, Parts Quoting, Customer Texting, Used Car Reconditioning, Vehicle Appraisals, and so much more!
SocketTime™
Maximize shop hours and improve customer satisfaction!
SocketTime™ schedules work based on skill level and speed, maximizing technician available hours to improve your shop bay utilization. By scheduling to the technician at the time of appointment creation, customers will spend less time waiting and can be given accurate promise times!
Transparent Scheduling
Real-time Availability
Boost Shop Hours
SocketTalk™
Internal Chat & Customer Texting
SocketTime gives your entire team a faster, better way to communicate! Have you calculated the time lost for unnecessary walking in you shop? Estimates, approvals, questions, etc. It may only be a two-minute walk to the Parts Department or Service Drive, but each interruption adds up in a day. A shop with 16 technicians can lose up to 8 HOURS PER DAY of productivity! Multiply this times your hourly rate, your shop may be missing out on nearly $250,000 annually. In addition, texting your customers is key to selling recommended work and maximizing bay utilization.
Innovative MPI's
Technician recommendations integrated into Dispatch & Appointment Scheduling
Fix your Multipoint Inspection process and start selling more jobs! SocketTime™ MPI's are fully-customizable by shop, offer photo and video, and improve on the traditional workflow for Technicians, Advisors, Dispatch, and Parts. In addition, your Parts Department will enjoy one-click parts information transfer to the MPI with pricing, availability, and part number information, as well as aftermarket parts inventory data from your local parts stores. The customer is in control once they open their inspection, and completion times recalculate in real-time when services are approved, alerting your dispatcher of the schedule change. Upsell recommended work without wreaking havoc on your scheduled appointments!
Finally, a software solution that does it all!
It's time to reduce software fragmentation.
SocketTime™ works seamlessly between departments because it's built by shops, for shops! Every feature and function of the cloud-based software has been designed in the shop and refined by the shops who use it every day. In addition, it's completely customizable by dealer group, rooftop, department, or individual. SocketTime™ doesn't decide how you run your shop -- you do!
Total Shop Management
Multiple Integrations
Built by Shops, for Shops
Realtime Online Scheduling
True Capacity Scheduling
Dispatching w/ Artificial Intelligence
Multi-day Job Appointments
Internal Chat & Customer Texting
MPI Recommendations & Approval Notifications
Enhanced Multipoint Inspections w/.Labor Times
Communication Screens & Tablets
1-Click Parts Quoting w/ Aftermarket Parts Options
Multi Rooftop Support & DMS Integration
Recall Notifications at Scheduling
Internal Recon Management
Integration Partners
Just the Beginning - Need an Integration Not Listed? Contact Us Today!
SocketTime™ is expanding its list of integration partners rapidly. If you have a particular need or request, reach out! Our integrations team can discuss your requirements and find a solution. SocketTime™ is built from the ground up to modularly expand and meet the unique demands of every shop!
Trade Opportunities
Notifications delivered directly to Sales personnel upon customer arrival.
Don't miss another Vehicle Upgrade opportunity! Using our real-time customer arrival notifications, you'll know when a customer arrives who has expressed interest in upgrading their vehicle. Exceed customer expectations by greeting them by name immediately upon arrival. Finally, a practical solution for increasing vehicle sales from the Service Department.
Real-time Schedule
Your Online Website -to- Call Center -to- Service Drive. It's all connected!
Never question your shop's actual capacity, double-book, or leave technicians standing. SocketTime™ scheduling is connected everywhere so it's transparent and always up-to-date! When everyone is on the same page, you can truly optimize your shop's capacity. Your customers will gain confidence in your schedule and their appointment times. It's all true and real data, with you in control.
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Prioritize both CP and Recon
Easily manage the flow of used car reconditioning in your shop. SocketTime™ allows you to interlace both CP with Recon without any disruption to either.
Its all powered by GAS™
How do you know which car is more important?
Besides the volume of the sales manager's voice, it's often difficult to know which vehicle is most important for the shop prioritize. SocketTime™ RECON uses a sophisticated algorithm, dubbed GAS (Give-A-Sh!t), so you never have to guess. GAS calculations include days-in-inventory, days-on-market, current in-stock inventory levels, and more!
Online Algorithmic Scheduling
Photo Enabled MPI
Electronic Dispatching
Integrated Labor Time Lookup
Factory Maintenance Schedules
Advisor Management Dashboard
Greeter with Entrance Photos
Recall Masters Integration
Internal Chat
Parts Counter Link
Internal Recon Managment
SMS/Text Confirmation System
Online Algorithmic Scheduling
Photo Enabled MPI
Electronic Dispatching
Integrated Labor Time Lookup
Factory Maintenance Schedules
Advisor Management Dashboard
Greeter with Entrance Photos
Recall Masters Integration
Internal Chat
Parts Counter Link
Internal Recon Managment
SMS/Text Confirmation System
Online Algorithmic Scheduling
Photo Enabled MPI
Electronic Dispatching
Integrated Labor Time Lookup
Advisor Management Dashboard
Factory Maintenance Schedules
Greeter with Entrance Photos
Recall Masters Integration
Internal Chat
Parts Counter Link
Internal Recon Managment
SMS/Text Confirmation System
All packages have a $2499 initial onboarding fee per rooftop which includes a dedicated onboarding account representative and two days of in-store training.
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DMS Integration
2-Way SMS Texting w/ Customer
Video Enabled MPI
Hunter Alignment Integration
Advance Bay Specific Notification System
RFID Vehicle Tracking
Labor Time Integration on MPI
Varies based on DMS
$399
$899
$199
$25/Bay*
$175/Scanner*
$199
Upfront, Transparent Pricing
Competitive prices based on shop size
SocketTime™ pricing is developed to bring you the most comprehensive software suite at an extremely competitive price! Get everything needed to manage your shop including Online Scheduling, Realtime Dispatch, Enhanced MPI, Internal Chat, Recon Management, and so much more!!