SocketTime™

Maximize your shop without minimizing your CSI

Through SocketTimes creative logic coupled with integration across your website, customer portal, advisor and call center. You avoid discounts your labor or coupons to fill your afternoon. Sockettime does it for you, without upsetting your customer or causing a CSI issue.

Flexible workflow

Realtime availability

Maximize your shop

Integrated Chat

Instant Message the Team, Individual or Group

SocketTime gives your entire team a better faster way to communicate. Ever witness time wasted walking back-and-forth? Count that up... Mid-sized shop with 15 technicians and a 2min walk from bay to parts and one round trip to the advisors. Working on just 8-10 cars each a day is roughly ~16hours of lost production A DAY just walking. Or nearly $500,000 in lost production a year. Keep your team on task with SocketTime.

Multi-Point Inspection

Keep your team on the same page with realtime MPI's

Created with the customer in-mind the MPI tool allows the tech to communicate with the advisors, dispatch and parts. So when the customer opens their Inspection report they are in control and that updates scheduling and recalculates completion times alerting dispatch which jobs have been displaced. Encourage the upsell without wrecking havoc on your shops capacity.

Ever Think Your Scheduler Could Do This?

Reduce the software fragmentation.

Built with customers, managers advisors and parts at the front of each step, this allows SocketTime to flow between departments seamlessly. Each feature and function of our Cloud Based software was directly influenced by the needs of our dealers. We believe the software should be driven by the ones who use it every day. If you disagree? Turn it off, all features and functions are adjusted by group, store, department or individual permissions. SocketTime doesn't dictate how you run your shop you do. Our team will be there with you during setup and launch and after.

Features you Need/Want

Clean and Fluid

Fixed Operation Focused

SocketTime

Realtime Scheduling

True Capacity Scheduling

Intelligent Dispatching

Multi-Day Job Scheduling

Internal Chat

Self Adjusting MPI Approval

Photo Inspection Reports

Communication Boards

Adaptive Transportation Logic

Multi-Store Sibling Relationship

Upfront Recall Notice and Scheduling

Internal Recon Management

Integration Partners

Just the Beginning - Have a Particular Need Contact Us Today!

SocketTime is expanding rapidly to include major and minor integration partners to improve the ease of integration to your existing tools. This list isn't the end, if you have a particular need, reach out! Our integrations team can discuss your requirements and find a solution. SocketTime is built to modularly expand to the unique demands of the shop not the otherway.

Don't miss your Sales Opportunities

Greet your customer with real-time status updates

Sales & Service work together to provide for each side of the house. When a customer has out grown their current vehicle give that chance to a sales professional in a timely manner. Using SocketTimes real-time status updates know when the customer arrives and which have raised their hand for potentially upgrading while they're in. Use that and meet the customers expectations to look at something different while they're in for service.

Realtime. Everywhere.

Online, Call Center or in the Shop. Its all connected

Never buffer or sandbag your shops capacity, or leave a multi-day gap to create an artificial capacity constraint. SocketTime is live everywhere. Customizable to you and your shop allows control and true capacity. This availability is what powers every entry point a consumer has to book. Don't double enter, or hope you can or can't handle whats coming in tomorrow it is all true and real data.

Its all powered by GAS™

How do you know which car is more important?

Besides the volume of the sales managers voice. Sometimes is difficult to decide which vehicle is more or most important for the shop to focus on. Not with SocketTime:RECON using a sophisticated algorithm dubbed GAS (Give-A-Sh!t) Rating you never guess. Your team determines the weight of each of the metrics we use to calculate GAS. From days in inventory, to Days-On-Market and how many like vehicles you have in-stock already etc. No sense prioritizing the same 20 day old 2020 Blue Sedan you have 8 more like it over the unique vehicle you could sell tomorrow if it was ready and available.