Digital Multipoint Inspection
Integrated MPI keeps your schedule live and up to date as work is approved. It Instantly and accurately registers capacity reduction to everywhere an appointment can be scheduled. Improve your CSI and shop flow with SocketTime's Digital Multipoint Inspections.
Integrated & Responsive Inspection Reports
Realtime communication between your approved work and current schedule
Pre-Sale Prior Recs!
Plan for Upsold Labor
Set Proper Expectations
Frequently Asked Questions
Yes, our fully integrated MPI (Multi-Point Inspection) report provides insight into each step to monitor for potential training opportunities and optimize holes in the process. Maybe its a lag between "On the Rack" and "MPI Started"? "MPI Started" and "MPI Finished" too close together? Is your team churning through inspections too fast and editing them later? That creates additional work downstream, or you might be losing advisors' interest because they don't receive their copy until the work is complete. These and other scenarios are monitored for opportunities as a team, as well as down to the specific member facing any number of effective MPI challenges.
No! SocketTime stores the last three MPIs no matter how old. We use this to monitor for changes like magically "growing brake pads", prompting everyone to double-check their work or start a dialog with the customer about how to earn their missed business moving forward. And any declined work is brought to their attention during the next appointment scheduling. This allows your staff to pre-sell work and route it back to the related technician, if you so choose, and deal with it upfront so we meet and exceed the customer's expectations.
Complete Transparency and Visibility
See it all! A single stop for single shops and multi-brand storefronts
If you managing one store, nine, or 90, give yourself insight into your business in one single tool. Know which shops are light on work, which ones are running ragged, and forecast possible opportunities for marketing so you're on top without jumping from tool to tool and dashboard to dashboard. It's all available with a few simple, streamlined clicks.