Frequently Asked Questions
Yes, our fully integrated MPI (Multi-Point Inspection) report provides incite into each step to monitor for potential training opportunities and optimize holes in the process. Maybe its a lag between "On the Rack" and "MPI Started"? "MPI Started" and "MPI Finished" too close together? Is your team turning through those too fast and editing them later? That creates additional work down stream. Or losing advisors interest because they do not receive their copy until the work is complete. Each of those and more are monitored for opportunities as a team and down the the specific member facing any number of effective MPI challenges.
Nope! SocketTimes stores the last (3) MPI's no matter how old. We use this to monitor for changes like magically "growing brake pads" to prompt everyone to double check their work or start a dialog with the customer about how to earn their business missed moving forward. And any declined work is brought the attention during the next appointment scheduling. This allows your staff to pre-sale work and route back to the related technician (if you choose). And account for it upfront so we meet and exceed the customers expectations.