Frequently Asked Questions
Life happens, and it also happens to customers trying to get to an appointment. To reduce the chance of this SocketTime sends confirmation text(s) before and automatically marks an appointment as "No-Show" after their expected arrival to draw in your call center for follow up and instantly frees that capacity online, in your call center, and on the drive allowing for additional appointments, recon or PDI's to fill the void and maximize the day. With a clear dashboard the guess work is taken out and give your dispatch clarity to navigate the day-to-day variations that occur in real-time.
We answer this question with a question: "What happens now in your shop?". Often its "we figure it out". With SocketTime you plan it out. SocketTime proprietary algorithm lets you set capacity buffers at your most critical points to ensure you do not miss work. While ensuring a positive work environment and improve your CSI with clear promise times and flexibility to adjust as needed.